14 artículos
Troubleshooting & FAQ
Syncing, refreshing, and the most common questions.
Artículos en esta colección
- Why can't I see the changes I made on Etsy?This is almost always a sync timing thing. Listadum syncs with Etsy on a regular schedule, so a change you just made on Etsy may not have been pulled in yet.
- Why are there errors in my browser's console?If you've opened your browser's developer console and noticed some warnings or errors, that's usually nothing to worry about. Most are harmless: third-party scripts,...
- Does Listadum support Etsy's domestic or regional pricing?Listadum works with your global price, not Etsy's domestic or regional (location-based) pricing. It's important to know this before you edit, because of how Etsy handles...
- Does Listadum work if my shop isn't in English? (no auto-translation)Yes. Listadum works on whatever your listings actually say. If your titles, descriptions, and tags are written in German (or French, Spanish, or anything else), that's...
- Why doesn't Listadum's data exactly match what I see on Etsy?Small differences between Listadum's numbers and Etsy's are normal, and they come down to two things: when we pull the data, and how views are counted.
- How often are my listings synchronized?When you first connect, Listadum imports everything: listings, sales, and shop data. That first import can take anywhere from a few seconds to about 30 minutes depending...
- How do I refresh my listings?If you've changed something on Etsy and want Listadum to pick it up immediately, you can trigger a manual refresh instead of waiting for the next daily sync. There are...
- Can I disconnect Listadum from my shop?Yes, any time. Etsy's authentication lets you revoke the permissions you granted to any app, including Listadum. You do it from etsy.com/your/apps on Etsy's website.
- AI credits, failed generations, and results you're not happy with
- Global Data for UK SellersLearn how to use our global data tools for UK shops. Discover AI spelling adjustments and location filters to analyze local competitors and optimize your listings.
- "Oh dear, you cannot sell this item on Etsy."
- Errors when saving or publishing a listing to EtsyWhen you click Save changes or Publish, Listadum sends your edits to Etsy through Etsy's official API. If Etsy says no, Listadum shows you Etsy's message, word for word....
- Can Listadum edit my GPSR fields?No. Etsy doesn't let any third-party app edit GPSR (product safety) fields, so you'll need to update them in Etsy directly.
- Can Listadum show my customers' email addresses?No. Etsy doesn't share buyer email addresses with apps like Listadum.