13 artículos
Billing & Subscription
Plans, subscribing, upgrading, payments, and cancellation.
Artículos en esta colección
- How do AI credits work?Some Listadum features use AI to do the heavy lifting for you, and those use credits. A few examples:
- Do I need a subscription to use Listadum?No. Listadum has a Free plan that stays free forever, no credit card needed. It includes the Listing Manager, Completion Scores, Shop Critique, managing multiple shops,...
- Does my plan cover all my shops?Each plan covers one Etsy shop, so every shop carries its own plan. This isn't about a "first" or "second" shop: whether you run two shops or ten, each one is subscribed...
- Plans and what's includedListadum has a Free plan and three paid plans: Starter, Growth and Max. Plans are per shop, so each shop you connect can be on a different plan. All prices are in USD.
- Updating your payment method and viewing invoicesYou manage everything billing-related in one place: Store settings > Billing.
- Canceling your subscriptionYou can cancel any time, no hoops. Go to Store settings > Billing and cancel your plan there.
- RefundsWe handle refunds case by case. We don't have a rigid policy, so if you think a charge wasn't right, or something went wrong, just message us through the chat or our...
- How to subscribe to a planYou can subscribe from a few places in Listadum, whichever you hit first:
- Upgrading or downgrading your planUpgrading
- Switching between monthly and yearly billingOpen Store settings > Billing, click Open billing portal, then change your billing period in Stripe (not on the Listadum Billing page).
- Can I pause my subscription?Yes. If you're taking a break from your shop, you can pause for 1, 2 or 3 months instead of cancelling.
- What happens if a payment fails?If a charge doesn't go through (an expired card is the usual reason), you don't lose your plan straight away. There's a two-week grace period during which our payment...
- Deleting a store or your accountBoth of these are handled by us directly rather than through a button in the app, so we can confirm it's really you and that nothing is removed by accident.