13 artículos
Billing & Subscription
Plans, subscribing, upgrading, payments, and cancellation.
Artículos en esta colección
- How do AI credits work?Some Listadum features use AI to do the heavy lifting for you, and those use credits. A few examples:
- Do I need a subscription to use Listadum?No. Listadum has a Free plan that stays free forever, no credit card needed. It includes the Listing Manager, Completion Scores, Shop Critique, managing multiple shops,...
- Does my plan cover all my shops?Each plan covers one Etsy shop, so every shop carries its own plan. This isn't about a "first" or "second" shop: whether you run two shops or ten, each one is subscribed...
- Plans and what's includedListadum has one Free plan and three paid plans. Paid plans are priced per shop, and you can pay monthly or yearly (yearly works out cheaper). You can see current prices...
- Updating your payment method and viewing invoicesYou manage everything billing-related in one place: Store settings > Billing.
- Canceling your subscriptionYou can cancel any time, no hoops. Go to Store settings > Billing and cancel your plan there.
- RefundsWe handle refunds case by case. We don't have a rigid policy, so if you think a charge wasn't right, or something went wrong, just message us through the chat or our...
- How to subscribe to a planYou can subscribe from a few places in Listadum, whichever you hit first:
- Upgrading or downgrading your planUpgrading
- Switching between monthly and yearly billingYou can switch your billing period any time from the billing portal in Store settings > Billing, which takes you to Stripe to change your plan and billing period.
- Can I pause my subscription?We don't support pausing a subscription at this time. The closest option is to cancel: you keep access until the end of the period you've already paid for, you're not...
- What happens if a payment fails?If a charge doesn't go through (an expired card is the usual reason), you don't lose your plan straight away. There's a two-week grace period during which our payment...
- Deleting a store or your accountBoth of these are handled by us directly rather than through a button in the app, so we can confirm it's really you and that nothing is removed by accident.